The Role of Artificial Intelligence in Enhancing Service Delivery in Psychology Departmental Libraries Across North West Nigeria Universities

This study is designed to investigate the role of Artificial Intelligence (AI) in enhancing service delivery in psychology departmental libraries across North West Nigeria Universities. This study adopted Technological Acceptance Model (TAM) which is characterized as theory that focuses on perceived usefulness and ease of use of technology. The instrument was validated using face and content validation and the instrument was reliable using Product Moment Correlation (PPMC).A structured questionnaire was formulated to elicit information from 40 librarians across the North West Nigeria University Libraries through the five research questions designed. Survey research design was used for this study. Simple random sampling technique was to select the area of research. Notable and recent publications were used for literature review. In order to achieve a dependable result, frequency counts and percentages were used for data analysis. The result showed that the major types of Artificial Intelligence used for enhance service delivery in Psychology Department Libraries across North West Nigeria Universities are chabot and virtual assistants, automated cataloging and indexing, text analysis and summarization, image and video analysis. It further revealed among others, the ICT facilities used towards enhanced service delivery in the era of Artificial Intelligence includes scanners, internet, routers, networks, software and smart television. The role of Artificial Intelligence on library service delivery includes basically for searching library resources, cataloging, and information retrieval. The study also revealed that the major impact of artificial intelligence as indicated is that it provides support to users, answering frequently asked questions, easy access to information, enhancing cataloging and information retrieval, categorize information quickly. Inadequate ICT infrastructure, inadequate funding, maintenance issues was recorded as the major challenges of using artificial intelligence on enhanced Service delivery. The study concludes and recommend that adequate ICT Infrastructure be available, adequate funding be prioritized, Technical Expertise should not be compromised.